With improving communications, our biggest tech problems can be solved with a few clicks or a single call. But given that businesses always want to have more offers, relevant products tend to be advertised during these situations. It’s to make sure that customers are not left wanting for more options.
Take, for instance, when you’re filing complaints or troubleshooting with call center agents. Ideally, they’re supposed to immediately forward you to someone who can properly address your problem. But while they’re at it, they end up pitching some products (even though not everyone has the patience for that type of treatment).